Well informed
These FAQs answer the most frequently asked questions about your stay at Hotel Alpenrose in Zauchensee in the Salzburg region – your ski hotel directly on the slopes with a spacious wellness area. In summer, enjoy an active family and nature holiday in the mountains with hiking, relaxation, and the popular Magic Mountains offer.
well-organized, and easy to find.
Check-in at the Hotel Alpenrose in Zauchensee is available from 3:00 PM.
Your paid stay begins with your room check-in at 3:00 PM and ends with check-out by 10:00 AM on your departure day.
If you plan to arrive after 6:00 PM, please contact us so we can make arrangements for your dinner.
You are welcome to use your departure day for skiing or hiking in Zauchensee – afterwards, the wellness area is available for your use.
On your departure day, please park your vehicle in the public parking lot.
We accept:
- Debit card
- Credit card (Visa & Mastercard)
- Cash
- Bank transfer before arrival
Bank detail:
Volksbank Salzburg
IBAN: AT46 4501 0000 3210 2121
BIC/SWIFT: VBOEATWWSAL
Free cancellation is possible up to 31 days before arrival.
Cancellation policy overview:
- 30–22 days before arrival: 40% of the booking price
- 21–8 days before arrival: 70% of the booking price
- 7–1 day before arrival: 90% of the booking price
- No-show: 100% of the booking price
The General terms and conditions for the hotel industry apply (except for points 5.5 & 5.6).
There is always the possibility of an unforeseen event prior to any trip.
Delays in departure, cancellation or interruption of your stay may render you liable to the payment of penalties.
We would advise you to take into consideration the travel insurance of Europäische Reiseversicherung.
Yes, we offer parking spaces directly at the hotel as well as our own underground parking garage.
Parking spaces in the underground garage cannot be reserved.
Our chef will personally ensure you have the best possible parking solution on site.
No, pets are not allowed at the Hotel Alpenrose Zauchensee.
Winter:
- Breakfast: 7:30 a.m. – 10:30 a.m. (until 10:00 a.m. on Saturdays)
- Snack bar: 1:00 p.m. – 5:00 p.m.
- Dinner: 6:30 p.m. – 7:45 p.m.
- From 9:00 p.m.: Reopens to the hotel bar
Summer:
- Breakfast: 7:30 a.m. – 10:00 a.m.
- Lunch: 12:30 p.m. – 1:30 p.m. (No snack bar on Saturdays)
- Dinner: 6:30 p.m. – 7:45 p.m.
- From 9:00 p.m.: Reopens to the hotel bar
- Swimming pool & fitness room: 7:00 AM – 7:00 PM
- Relaxation rooms & sun terrace: from 10:00 AM
- Saunas & whirlpool: 2:00 PM – 7:00 PM
The entrance to the Zauchensee ski area is located directly next to the hotel.
From the ski room it is only about 15 meters to the ski lift and the slopes – ski-in & ski-out included.
Yes, Intersport Schneider is located only about 90 meters away at the valley station of the Rosskopf cable car.
Yes, each room has a lockable ski locker with a heated ski boot dryer.
Due to space limitations, we kindly ask you to store helmets, gloves, and ski goggles in your room.
Our kitchen does not offer separate dishes, but you can choose your own combination from the dishes offered.
Yes, the hotel has its own electric vehicle charging station.
Winter: ¾ board (breakfast, afternoon snack, dinner)
Summer: Full board (breakfast, lunch or packed lunch, dinner)
